Laurie Wilson was outstanding throughout the entire process. Her diligence, professionalism, and her overall, genuine care made the process flow as smoothly as possible. That being said, there were Several Recall issues with my 2019 Chevy Silverado, which have really raised some worrisome concerns regarding GM and Chevy products. One of the errors which came up several times was: ���Brake System Failure���. This is a very concerning safety issue and should never happen. No one from GM not the service manager contacted me regarding this issue as it was ongoing. The inconvenience of having this issue occur three times was completely unsatisfactory.
Than you for your feedback Jacqueline. I apologize for the inconvenience that the recalls caused and the lack of follow up from our team. I will share your feedback with them and we look forward to showing you a better experience the next time you are in .
We appreciate your patience and business Jacqueline.
-Jackie Preston Franck