Our Reviews

I took the car in for an oil change and tire pressure monitor warning light.When I asked if the monitor would be covered under the extended warranty,I was told the warranty was cancelled and would have to talk with Michael Schmida,the finance manager. I did so and he confirmed the warranty was paid and said this was an internal office problem that he would check into and call me.Never did. I received a call from the parts dept.that the monitors were in and when I explained the situation to her about the warranty she said she would check with Michael and he or her would contact me. As of today,3/21/26 I have not heard back from anyone.This is truly an annoying problem.Please rectify and contact me--216-406-0799 or rkristoff53@yahoo.com

Always polite and respectful and friendly and tells You everything that is necessary for Your car or SUV and Pickup Truck and reasonable price

My salesman scott he had a bad attitude to my insurance company because it took to long he said my wife really wanted the car or I would have walked out of your dealership

Everything went as planned. Enjoyed the coffee.

Everything went nice and smooth. The waiting area nice and comfortable had nice conversation with other owners that we're waiting as well, nice job!

The people were efficient and pleasant. My car was fixed in a reasonable amount of time and the price was lower than ours first quoted I am happy with my service.

Good experience.

Always professional and friendly.

Very good!

Did not rotate tires again and I did see a screw on the ground that came from my cabin. Air filter that I told you guys, it didn't need to be changed because I did it myself, and they cut a hole, then yeah, my glove box, to get to the screw that was eventually on the ground

Very efficent and professional service that I would recomend to anyone.

Preston always does a great job and I appreciate the honesty of the mechanics. They work hard to give you the best deal they can, without cheating the customer and that is always top notch on my list!!

Good job

Brian Lightner went overboard with handling the deal .... happy with the service

got there 15 min early and the service person came right out to greet me and called me by name. asked me some questions and I said there were two more items to look at 1 the freeze on the backup camera , and 2 th service AWD system came on and please look at that. he said he would and told me about 1:15 min actually took 2 hrs but that was ok. Jackie walked through and talked to every one and I like that personal touch.

very good

Bob and Shannon were great and the finance guy as well!! Great job everyone and thank you.

Always a quality experience

Did everything I asked and More

Always friendly and respectful.

Walt and Shannon were awesome getting my son into a affordable lease. Highly recommend these guys to put you in a vehicle.

very nice and professional helpful

Great!!

Fantastic!

Excellent service

I had an oil changed it went well. I just love Preston of Burton Ohio they are the best dealership I have ever gone to.They never cease to amaze me. I wouldn't go anywhere else.

Everyone is always friendly and it's a great atmosphere

Excellent

Brian Lightner, Shaun Savage, Michael Schmida and Shannon were amazing! They helped me with a tough situation and made things work so I could get the opportunity I needed! Fantastic people! Truly the “Nicest People serving the Nicest guests”

Great customer service and service done and completed at a reasonable time

Again, and again, I am incredibly amazed by the amazing care and consideration and professionalism given to me by Adam Brown and his team! I know that anything that I need help with they will be there for me!

I always have a great experience from being greeted and doing the walk around the advisor while they give a thorough explanation of what they are looking at and what to expect. They always have cold water,snacks and internet while I'm waiting. When my vehicle is done my advisor tells me any future recommendations so I can be prepared but what I liked the most was my video that the tech sent of him doing my vehicle inspection. What is a big plus not only my purchase here but I received 4 free oil changes and tire rotations.

I had an oil change and tire rotation. The service department was very nice.

The people at Preston are so friendly and helpful. Everyone asked if we needed anything and offered us several times if we wanted something to drink while we waited. I have not been to a dealership that cared about my concerns and what I wanted on my vehicle. They listen and go above and beyond to get answers to my questions, information and look into my wants. They are quick to respond to calls and texts. The financing process was informative and processed quickly.

We let the professionals find us the car we wanted! And Mike and the staff at Preston Chevrolet did the job! We now have the car we wanted!

Very busy , if I wanted to look for a vehicle I couldn’t even find a place to park.

Ray and his team are always great to work with.

Tom Z was above and beond

Marv keep me informed during the service visit

Such a nice service I definitely tell everyone about your dealership, I know where im going to buy my next car as well as everyone in my family.

The employee there were very kind and accommodating through the entire service.

We have leased and bought several vehicles from Preston and have had a great experience every time. Bob, Shannon, and Dylan are absolute professionals - always helpful and upfront, and never pushy. I cannot recommend Preston highly enough!

The oil change and tire rotation went well. I have been there twice since purchasing my vehicle from you in April of this year. Each time I have requested the squeak be looked at in the drivers rear brakes. Each time I’m sent a video telling me how good of shape my brakes are in. My brakes still squeak. Certified pre owned truck and it squeaks periodically when I stop.

The Salesman Mike Piotrowski found the Traverse we wanted and completed our sale seamlessly.

Excellent service. Went over everything thoroughly.

Kept me informed even sent me videos of the damage

Everything was excellent....a special thank you to Scott for making the car buying experience a positive one. He was professional, knowledgeable and helpful. If your shopping for a vehicle at Preston - ask for Scott, you won't regret it. Another thank you to Mike - he made the financing process painless. His upbeat and professional attitude was greatly appreciated. Again thank to everyone at Preston for a job well done!

Most pleasant car buying experience I’ve had. Holly is the best!

perfect service

People were friendly, able to answer my questions and I enjoyed talking with them.

Kali (spe)ing?) Was great. Had my usual oil change tire rotation Etc I thought that was my last free . She said "oh no you have another year." Who knew? She was very helpful.

Good service. Excellent manors, always upfront

From, Scott Golnick salesman, to the sales manager to the finance manager all involved were very professional. Scott showed us 3 cars in our price range and took the time to explain in detail each car. Would recommend Scott and Preston Superstore.

As always, the service was great. They did the work quickly and let me know the results. I am moving to FL and I hope the next dealership can continue the excellent job. Thanx

The car looks beautiful and I am please with the work.

MARV is the best. My vehicle was really having an issue and he made sure it was fixed quickly so I could do my job. He was pleasant and knew the issue from just a quick evaluation. THANK DOCTOR MARV you saved my vehicles life!!!

Good experence

Very glad that Braydon took care of me checking in and kept me up to date throughout the repairs. Adam also explained in detail about what needed to be serviced. Thank you both!

Holly was totally amazing to work with. She was very knowledgeable, fast and efficient. Made my experience very pleasurable.

They were prompt and polite and ready to help.

Great Service Adam and Marv are amazing and efficient. They handled my service request Perfectly. I support Preston Chevy because they are a local company and support local people and businesses. Giving back to the community is important

All went fine. It was my first complimentary oil change and set of wiper blades.

Brian Lightner is world class! He is absolutely the best, he is honest and upfront he has twice helped me get exactly what I wanted and needed. Shaun Savage and Michael Schmida are amazing the entire Preston family rocks!

EXCELLENT SERVICE MARV WAS GREAT

We did not feel the salesman was really interested in making the sale. The sales manager did a out standing job. Thanks again Howard and Cynde B.

Always an amazing experience! I wouldn’t take my car anywhere else!

Excellent Service Team. Need service while on the road. Fair price quick service

It was fast and efficient. Everyone was very kind.

Love buying there from the owner to sales to finance they all do a great job

Very friendly and professional people JJ moore is the best always gets me what i want

Service was very quick for Saturday service was in and out within an hour very helpful thank you

They were all super nice, got me in a Chevy trax, the payment where I wanted it, it was easy, smooth, and I will recommend your place to family and friend's. I thank your staff for a good experience.

Easy pick-up and delivery. Video of car being serviced was helpful.

Working with Bill Lane in locating and getting my new Colorado was great. He found the exact color I wanted and helped me picked out the accessories (and the whole package looks amazing)! Adam Brown in the service department had the accessories installed with great professionalism, he is a great asset to the team. Dylan Rothfuss was my finance manager that helped me maneuver through all the paperwork. He was very professional and took the time to explain all the paperwork I was signing. Bill then showed me the things I needed to know about my beautiful truck before I left. The staff at Preston Chevrolet is amazing!

Bill Lane did a great job getting the vehicle we wanted. Great personality! Mike did a great job also and was very nice to work with. Great experience overall! Thank you!

Always promt and efficient.

Amazing service and Amazing Staff I'm very pleased with everything

completely satified

On time, excellent service, professional atmosphere.

Friendly and prompt service

Did a good job and staff was friendly

When I picked up the van it was in a garage bay that was blocked by a school bus that was in que for its route. We were not able to explore the Sirius or On Star features in the garage. The explanation of the systems was a little short and I have spent time pouring through the manual learning the vehicle. The whole process seemed a little rushed, but acceptable.

All good had coffee and a snack. Service did a great job on my truck

Oil life was not reset. Window sticker for next service was not changed

I was super happy with my purchasing experience at Preston’s Chevrolet. They were able to find me the exact truck I wanted. I felt relaxed and not pressured in the whole process. They also were able to meet my requirements for the sale to happen. Would highly recommend all of the 3 Preston’s dealerships. Have previously bought from their Kia dealership with the same satisfaction.

The girl that waited on me was very pleasant and very efficient

excellent very friendly as always

In and out

Service was fine. Had to keep my truck for an extra couple of days to find and fix a mix up with my extended warranty, which was bought through Preston. Staff was very nice and helpful and able to resolve the issue.

I love working with Bob Powell. I have purchased a lot of vehicles from him and he always makes it a smooth easy process. I really appreciate all the extra effort Bob put in to make this deal happen. Thanks Bob.

I will never come back. Picked it up again and still electrical issues on a brand new lease.

Work was completed for the time stated...Was very pleased

Everything as well as one can expect for a reliable service oil change and tire rotation.. unfortunately the only hiccup was that I had a tire sensor not get fully updated to truck... I called right back on my way home and was told to bring it right back and they addressed it right away . Everyone i talk to was very respectful and courteous.

They completed everything in a timely fashion and very professional

Everything went as expected

work completed in a timely manner

I really love this company, they know how to take care of their customers

We appreciate the dealership fixing the wheel sensor finally. Marvin in service had contacted me regarding fixing the rust on the bed which was like that since we bought it and they would do nothing but oil spray underneath. He told me to find a time we could drop it off for a week or two to fix the sensor and the rust on the bed. And again big disappointment. Surprise surprise they fixed the wheel sensor but did not do anything with the bed he said he will try, which is not what Marvin told me! Again nothing but run around! Never would I purchase a vehicle from the dealership again and I will tell everybody about it with the poor service and selling something that was already rusted. Which obviously they did not inspect very well and now of course, we have to wait to see if it’s taken care of. WhichI highly doubt they will. I would definitely let everybody I know never to buy a vehicle from them or lease. So here I am again waiting to find out from Marvin, if this is gonna be taken care of!!

The service department is outstanding, and both Marv and Adam are excellent. However, the automated scheduling process for service is frustrating and seems inefficient. After answering a dozen questions, I receive a call back because the computer recorded the information incorrectly. Is this really an efficient system?

Agin, quick and easy!

The Preston team did a great job with my car. They kept me up to date on everything about my car.

Dave Mills always goes above and beyond. He is prompt, efficient and he alwasy ensures that I am completely satisfied. I thoroughly enjoy working with him. Thank you!

You are great to work with, no pressure sales tactics and make us feel at ease.

Great service, work completed quickly as quoted good price and a nice clean car a plus.

Friendly and efficient

As always the service is second to none

I took my vehicle in for warranty services & it took several master techs, several test drives, three visits over three months, to finally fix a broken motor mount. A MAJOR SAFETY ISSUE! I drove 7k miles in four months since I've owned the vehicle. I know my vehicle. My family's safety was beyond compromised! Adam Brown nor Bill Preston had Zero regards to my other saftey concerns & damages due to broken motor mount for months. Adam Brown in the service department is very insulting & unprofessional to say the least. I would NEVER recommend Preston service department to anyone!

Everything went as it should

Quick service and very attentive to my needs.

All was great in location. Just did not like using the AI service to make a maintenance reservation. Keep the personal touch.

Great!

took my 2 cars in for oil change and tire rotation - both attendants were so helpful and friendly. wanted to go for lunch at local restaurant - took us up and picked us up - washed our cars - what more could you ask for.

From start to finish the staff at Preston made our experience five star! Walter was a knowledgeable, patient salesman

I’m a Born Again Christian and so integrity means a lot to me. It is very hard to find it in auto dealerships. But I can honestly say that I found it here at Preston. They are truly all about customer satisfaction 🙂

Adam was great except that after replacing my brake pads my truck still squeaks. Very unhappy with this truck

Bill and his team at Preston Chevy were excellent to work with. They made the process of purchasing our new car very enjoyable and unpressured.

Everyone was very helpful and pleasant to work with. Making a major purchase like a new vehicle can be very stressful on a buyer, but Preston Superstore helped make it a pleasant experience.

Its so relaxing to my truck there for service, everybody so nice they tell you exactly how long it will takes,and they do it right.

They are always great in service but hour and a half for oil change is a little too long

It was very good.

Marv is fantastic!

It takes me an hour of travel to your dealership. I had a 2 1/2 hour wait for an oil change. I did not expect to spend a four and a half hours of my day for an oil change. Very dissapointed

Have always been pleased with the attentiveness of the Preston staff. No nonsense and ready to help. The only dealership I will go to from here on.

I liked the video about my car Friendly knowledgable staff Thank you

The dealership is Phenomenal. From the sales staff to service. OUTSTANDING

I love the dealer shop. The service is 5 stars for me.

Extremely helpful through the entire process - including updates

Get you in and out. Fast service

The 3 guys that worked on my vehicle and their customer service was phenomenal- wish I got their names.

They were very thorough and kept me informed off their progress on my vehicle. They even gave me a ride home.

Communication was poor at best. The vehicle was towed to the dealership on Nov 24 arriving around 11:00 AM. I called around 3:30 PM or so to verify receipt and get a status update. No return call. Reached out again on the morning of the 25th again asking for a status update. No return call. Called again on the 26th. Finally received a call around 1:00 PM telling me that they were trying to source a part. They would call of leave me a voicemail with that info. Never got a call, text or voicemail. Called again Friday morning. They had the part and would get to it ASAP. When I asked for an ETA the service advisor say probably Monday or Tuesday. Followed up Monday afternoon. I was told that it would be Tuesday. I called around 2:00 PM Tuesday and was told that the tech was sick and that it should be done Wednesday. Finally got the car at 3:00 PM Wednesday Dec3. The call center staff was very helpful. I think I spoke to Lauren, Brittney, Payton and Page. All were verry pleasant and tried to be helpful.

Great dealership! Everyone was great from the Sales guys to the Finance folks!

Service was exactly as expected. Had a great discussion with Bill Lane during my wait. I highly recommend Preston to anyone I know.

Preston is the best dealership we have ever experienced. Every single person there greeted us in one way or another. Brian Lightner and our Finance guy did an amazing job to get me in my new beautiful Trax.

good work,

Took care of my Issues right away. Everyone is great, but I always deal with Adam or Marv. They are so professional

The staff at Preston was super helpful and efficient as always!

Brandon and team where great! Scott Golnick nailed it

Josh in collision always communicates and ensure that I am happy with any work done.

The employees are always very friendly and helpful! They take great care of my car each time

Everything went well. I also want to mention my Service Advisor, Matthew Vansil was very kind and helpful in answering my many questions.

Class organization and fair pricing. I definitely recommend their dealership.

Everyone is always friendly and helpful at Preston!

Service was great

Have worked with JJ in the past and once again he outdid himself in delivering what I was interested in. The other members of the team he brought in to complete the process were all very helpful and efficient and a pleasure to work with.

The service departmenr got me right in when I called. When I arrived they got me all set up immeadiately. The tech was very knowledgable and explained my issue so i could understand it.

employees are very knowledgeable and very friendly. Braydon is a very nice man and I loved the video of the service tech checking out my truck.

The chevy service is always perfessional and informative and not pushy.

Dave Juker is outstanding and always treats us awesome! We go to him when we want to buy a car he listens to us. We are VERY PLEASED with our experience and purchase! Thank you Preston.

ALWAYS GREAT SERVICE

We had a fantastic experience at Preston Chevrolet. From the moment I walked in, the staff was friendly, professional, and attentive. Tom Z made the whole process smooth and stress-free—no pressure, just honest answers and great customer service. The vehicle was exactly as described, and they went above and beyond to make sure I was comfortable with every detail before driving off the lot. I highly recommend Preston Chevrolet to anyone looking for a new.

Marv is great and always takes care of what's needed.

Good Job

Everything on my service order was completed timely, and professionally. I've been a customer of Preston Chevrolet for over 25 years, and the service has maintained its' high standards.

Very friendly fast service

The sales man David did a great job. I did not need a new truck but just was looking to up grade. The finance guy was also great he took his time and no pressure. The only thing I don’t understand was when the service department was asked to put the steps from my old truck on the new one he was going to make me come back. They did complete the switch but as a customer buying a new vehicle it made me feel a little uncomfortable about deciding to purchase from your dealership. I will be honest if they didn’t take care of it then I was not going to complete the purchase.

Prompt and courteous thru the entire process Notified me what needed attention, Because I’m turning in my leased car soon, no additional work was done Great job

There are not enough stars or good things I can say about the Chevrolet sales, service, and ownership. I highly recommend them for all of your Chevrolet needs. They are second to none. Special shout out for Marv and Adam in service. Amber Gray went abo e and beyond to sign me up for the Chevy rewards program.

The repair time required for a warranty claim was excellent. The service department was on schedule as we had to pay for a rental car during the time the car was in the service department. We were treated with professionalism and provided superior custome service.

Was pleased with prompt service and update information on safety check. Wonderful and courteous employee.

they always always go above and beyond every time I visit

Bill Lane and Bill Preston are always great to deal with. Fast prompt and very friendly service. Recommend all my friends to go to Preston for vehicles and service.

The fellow was very friendly and nice. He did a very good job making sure my car was taken care of properly.

Great job cleaning my vehicle. Nicest detail ever!

Employees did everything they could to make the situation as painless as possible

Carli is the best service writer!

Service advisor explained everything that was wrong with my vehicle and the mechanic also showed me what caused my problem. Very friendly and helpful

Very efficient

Adam got everything done that needed to be done.

Everything went very well

I cant thank you guys enough for fast service replacing my pads and rotors. Shout out to the big guy in service who took care of me.

Very satisfied with sales , financial and prodict

Very friendly, and communicated clearly the process. Nice waiting area as well.

Braydon in service is an exceptionally nice young man keeping me in the loop as to what was going on with my car. And Tom Z always helpful providing me a car for the day to use while they worked on my car. I was extremely happy with the service I received that day!!

Had a great experience at Preston Chevy. I am very happy with my new vehicle and Scott Golnick was great at making my purchase and experience very positive and easy. Thanks to all the staff at Preston!

It was great!

Brian Lightner and Shaun Savage always make the car buying experience easy grateful for their hard work and dedication to getting the deal done for their guest! Thank you!

Always a great experience

Great salesman.

Josh in the Collision Department is Amazing. Beyond Helpful helping Us thru this experience He Kept Us Up to Date on How things were progressing. This was a Very Scary Incident for Me and Josh made it Very Easy to Go Thru. The Repairs are amazing! Hard to Believe it's the Same Car we Brought You. Thank Your Entire Team!! And a Special Shout Out to Josh for his Ability to Turn a Horrible Experience with the Incident to a Very Positive Experience!!!

Pleasant informed

Great job

Always professional and friendly.

Professional

This was the Third time that my car was Not washed After they had checked a box stating that this service was completed. Makes me question if they did any of the services checked.....

Another excellent job. Thank You Adam and Zach fine job on the car, I was impressed on how clean the car was and thank you for cleaning the front mats.

Courteous

Fun and very easy very good people

See previously submitted review.

Everyone was friendly and helpful. I will return

I had my car towed in and called 5 times to find out how it was going and it took 5 days before someone could tell me what was going on. Once I finally spoke with Adam it was taken care of within 24 hours. Each time I called I spoke with someone different who said that my car hadn’t even been touched. It was a stressful chaotic situation.

WE HAD A GOOD EXPERIENCE AND EVERYONE WAS VERY NICE AND KNOWL

Friendly, courteous and communicative

completely satisfied with the service

I had a wonderful experience at Preston! This is the first time getting my car serviced since purchasing it here, and it was a great experience!

Everything went well as scheduled.

I was met at the door by Marv and he was nice from the start! He helped me decide what needed done and walked me through the process.

Fast and convenient

Great people

Everybody was very nice and considerate. They did a wonderful job. I’m fixing a car and taking care of the problem. Thank you very much.

Great experience!

Carly was great - walked me thru everything. Car was ready as promised on time,

Very courteous and found the problem

Great service, very friendly

Always the best- super friendly & helpful

It’s always a quick and easy experience at Preston. Myself and my family have been doing business here for more than 25 years.

Very detailed. Thank you.

Eric and Frank were fantastic and handled getting a spray in bedliner for my new truck. They had it ready when promised and was all cleaned.

Preston is on top of customer service. They have a lovely facility, I enjoy the techs sending videos of what they found. I always feel like I am taken care of when I service here.

I love my Preston family! Adam Brown is incredible and always takes such good care of me. I depend on him and trust him! The worked on on my 2011 GMC is always perfection! Thank you so much to all of you.

Purchased a car on Saturday afternoon that still needed serviced and clean, which is completely on me for choosing to purchase a car I was not able to take that day, but was told I would have it by no later than Monday afternoon. I reached out Monday to make sure the car would be ready and was told it was not in the shop at 9am due to call offs, which again is understandable considering the weather. I did not hear any updates about my car unless I was reaching out. After reaching out again Monday afternoon I was told tomorrow(Tuesday) at the latest, but was given no other information other than that. Tuesday morning I call and ask if I would be able to pick up the car around 12:00pm and then I am told they are waiting for a part. I didn’t even know that there was anything that needed to be replaced on the car in the first place. I am grateful that they were addressing the issue, but I was given no more updates after that. My husband then called later that afternoon and was told yet again that we would have the car tomorrow(Wednesday) at the latest and call back tomorrow around 11am. The car did end up getting finished around 4pm on Tuesday, but I am highly disappointed with the lack of communication during the whole process. I would have been more understanding had they reached out, even sent a text, to keep me updated on what was going on with the car.

Fantastic, best dealer I’ve experienced dealing with. Everyone was welcoming to my wife and I. Met the owner and plenty of other people in higher company positions.

Excellent Customer Service

Laurie(?) the scheduler was absolutely fantastic in answering all of my questions and helping me to schedule the service.

No pressure very professional .

They got me in for service the same day I called.

Fantastic

Answered all of my questions about the vehicle via phone. I got the car I wanted at a great price! Fantastic team to work with!

Same day appointment when service department called me to schedule my vehicle maintenance. I like to knowledge your Service Department Advisor Braydon Throop for being so attentive and professional during the check in process of my vehicle. Braydon also made several in-person up date commutation to in the service waiting area that I very much appreciated!!!!

Experience was fine.

Always a great and easy experience

Service was completed in good time and with expert care and professionalism.

Everything went well. Very friendly customer reps. I notified him to please have the service technician inspect my license plate lights. They both went out at the exact same time so I'm more concerned about a short at this point but you never know, I guess it's possible they both went out at the same time??? Anyways, the wait time was very reasonable. Unfortunately the customer svc. rep. told me the technician went ahead and replaced both lights. So all was good...I thought! Turns out both are still not operating at all! This is unacceptable, why lie? Now I'm second guessing if my tires were actually rotated? My in cabin filter?? I even need to check my windshield washer fluid at this point. Mind you this is a 40 minute drive one way for me.

Your Service Department is top-notch, not only you guys have a great shuttle service. You also send me a video of the technician working on my truck. Still don’t know any place around that Has the Services you guys do. Unfortunately, one of my guys moved on from Preston, but I would still buy a truck from you guys just because of your service.

Everything was great

As always, a good experience for service of my Traverse.

Very pleased with personnel and work performed.

It was quick and everyone was nice and helpful

Fine

Cleaned car and detailed done very well

Awesome service Rep

Super

Great customer service!!

Awesome communication

Matt the maintenance technician was outstanding

Always great service. Shannon H. in particular is always extremely kind and helpful!

They did a good job

I have a problem when I get pressured to purchase additional services besides your scheduled service. I was approached to purchase besides my oil change/tire rotation 1. A brake service 2. A can of fuel additive and 3. A wheel alignment!

They found that the wheel bearing was bad, they changed it, and the car doesn’t make noise anymore.

Service techs were great. Kept me updated even though the routine oil change took a while.

Fast and efficient

Needed aa part replaced on my Trax. Very professional and courteous staff. Done in 1 1/2 hours. I was kept updated while I waited.

I was able to get an immediate appointment and a new battery. In and out in under an hour.

Convenient mobile service.

Good

CAME in first thingnon Monday morning. The got my truck in as soon as possible.

My 2026 Chevy Colorado Trail Boss has had error codes and inoperability for over a month now. 4 dealer visits, with no fix as of yet. My vehicle is currently sitting at the repair center, unrepaired. I've owned the vehicle for 3 months and its been broken for over 5 weeks. Never again Chevy. I'm currently making payments on a vehicle that I can't drive.

I waited on my car for two hours. Taking that long for an oil change and tire rotation is ridiculous!!

Very please

Fast, efficient, reliable service. Thanks!

No complaints about the actual service. I will note that the machine that makes the coffee drinks was not working and was also very dirty. It was also dirty on my last couple visits as well.

No fix currently for my dash screens not working. Have had it in 3x and gm has no fix for it yet.

Everyone was very friendly and I never felt pressured to do anything. They worked hard to find what I wanted and I drove away happy 👍

Courteous efficient service

Work was completed very well. The Rep was very attentive, responsive, and took time to communicate status and issues. Overall staff is friendly and courteous. Price seemed reasonable

Bill and Dylan were awesome to work with. I would never buy another car from anyone else

Staff is very attentive and informative to the issue you may have with your vehicle.

Outstanding team effort. Everyone there was helpful & made the buying experience easy.

Very efficient

Carli in Chevrolet makes bringing our vehicles in for service a very easy process.

We found her a new Traverse at a dealership some miles away, They went and got it for her, and we made a very good trade deal (I think they are one of the most honest on trades). I had to order a new Silverado HD, and 2 months later, I had a beautiful new truck...we got matching paint colors. They gave me a good trade value at time of ordering, and had no issue keeping my original deal in place. We already look forward to doing it all again in three years. Keeping our new vehicles in warranty is the plan. I always check prices elsewhere, but keep coming back to Preston. And the same sales persons for several years now.

2 hours and 20 minutes for an oil change is far too long to wait. Especially when I was told it would be an hour and a half when they took my truck to do it. Maybe this is how they keep people from scheduling their next courtesy oil change.

Matt my Service Coordinator is awesome. Professional, courteous, communicative.

Great service great people gets you in and out

When I dropped it off overnight, it was scheduled to start first thing in the morning, so I could pick it up and not be without a vehicle. Not sure if anything was even done. Doesn't seem so. I never got a call, and when I called they said it was done. I had to show them where my truck was and it was covered with 5" of snow, so not likely it even moved. Software update didn't show anything new either. If you don't want to work on the car, then don't have me spend my time driving 2 hrs back and forth to bring it there. I know most places don't like EVs, but just upsetting.

The service was great. Ready at the Appt time. Great area to do work on computer while waiting.

amazing service!!!!!!! Adam is brilliant!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I gave my wife a car for our anniversary. You guys were awesome. Brian Lightner was my salesman. He did an amazing job. Everyone kept it quiet so my wife didn’t hear anything. It was a great surprise. Thank you for all your help.

Although it took 4 weeks to get in the OnStar Modem, it was finally replaced. All seems well.

Our car had a few problems that we have been trying to get fixed since about day one. We have been to several dealerships. Only the folks at Preston fixed my car. They will have all of my future business. Especially for new vehicles.

Very good, friendly and informative. Always a good experience!

Thank you Adam and Chevy service

The Preston staff are very easy to work with as well helpful! I would recommend Preston to anyone looking to get a vehicle.Very satisfied with the experience! Thanks Preston!

Got truck back in a timely manner

The engine light came on while driving home from an appointment. I pulled into Preston and they took my car right away and checked it over. Had to order a part but I was taken care of with no wait. Every friendly and professional staff.

In and out with very little waiting time ……

Well, I still haven't gotten my car back yet, that's why I haven't responded yet. But I did stop by the body shop to check in and saw that they did a great job at the repairs and Chuck always keep me updated and was always prologetic about any delay or issues.

Everything gets properly taken care of. And if they have any suggestions for other services I may want, they do not try to force me to accept.

They treat you like family when you come.

From making my appointment through picking up my car, I received excellent, friendly, knowledgeable, car care and customer service. Marv is awesome!

Everything went very smooth. Happy with the service.

My normal salesman was off the day I went to purchase my new Silverado and everyone was so willing to step up and get me in and out with no hassles. Tom Z, Brian, Mike, And Shannon were all awesome, and I'd highly recommend my friends and family to go to Preston.

Always a pleasure to deal with Marv!

Great service.

The service experience was perfect. Everyone was very courteous and pleasant. I really liked the video that you provided me. I could see for myself the condition of the rotors and the wear of the brake pads. The video added to my confidence in your care of our Blazer. I appreciate the professionalism of the Service Department at Preston Chevrolet.

I was wait in the waiting room. My advisor said that the tech wanted more time to review the car. I have two vehicles so that's no problem.

I liked the free oil change but I don’t understand if you have an appointment why it takes 2 hrs to change the oil. I also received a video that shore tires off the truck so the mechanic could check the brakes but he didn’t rotate the tires that would have been a nice plus sense they were already off.

Pretty good customer service 👌. Only issue is they had my truck for nearly 2 weeks. I had a loaner at least but still.

I purchased my vehicle I Preston Kia. Because that's where it was traded. I've had these free oil changes, tire rotations Etc., and even though I live in Broadview Heights I still make the Trek. One of my friends picks me up, we go and have breakfast with another friend down the street, and then they drop me off and I take my car. It has been great. And I'm wondering after my last one if I indeed might come back out there to get it done. Because it's just been so easy. I especially like this time that they sent me the video of what they did and it was really great to see my tire wear. I've been wondering about it and wondering when I'll have to get new tires. This helped me know where I stand. I have yet to have someone in the service area give me any problems, or attitude or any of that other garbage that comes along with it nowadays. I'm grateful for that and for all of it!

Just an experience!!! Group of ppl that enjoy their job and are very helpful.

Always friendly, informative and ready to answer or help with any questions. I will always get my vehicles from here!

JJ is a wonderful salesman and he really cares about his customers.

Entire experience was terrific.

Everyone was very nice. Marv is always right on top of things. He keeps me informed on what is going on and approximately how much time I will have to wait. If there is a problem Marv will bring the mechanic out to explain to me what is going on. I have been going to Preston's for many years and I plan on going no place else.

It was good and my car is working well.

Always excellent service and informative.

Great customer service. Top to bottom .

The vehicle was scheduled for a courtesy pick up at 7:30 from my work. I received a call at 6:50 saying that they were on the way, I don’t arrive to work till 715. The vehicle was picked up at 745. I needed my vehicle back by 3 o’clock. I requested an oil change and tire pressure sensors to be replaced in my front two tires. I received a call saying brakes and rotors were also recommended and that the TPS sensors were on backorder. I passed on the brake job so all that was being performed was an oil change entire rotation. I did not receive my vehicle back until 345 I was stranded at work and late picking up my son from the sitters. I had called a month earlier to set this appointment identifying that the tire pressure sensors needed to be replaced. My question is why weren’t they ordered at that time? The shop had the car for eight hours and performed an oil change. They forgot to rotate the tires.

Friendly kept me updated and made it a pleasant experience!

It was good

A great experience having major maintenance done on my Colorado. Thank you to Adam and everyone else.

Great

Everyone was very nice and I especially like the video that I got to watch. Very good service.

I did not expect to have a four wheel alignment to be done on a car that is less than a year old. Also at 9 months, A navigation module had to be replaced, reinforcing the notion that I will not buy another NEW car. The Dealership is very nice,, The first visit, i met all three family members. a nice treat, the first Maintenance visit, Jackie walked through, and talked to the few people in the waiting room. The second maintenance visit, no one came through in the three hour wait,.the Snacks were appreciated, thank you. The first Maintenance visit, pictures were taken and sent to my Email, this time nothing.

Always polite and respectful and friendly and tells You everything that is necessary for Your car or SUV and Pickup Truck and reasonable price

Awesome dealership

Wonderful Staff, Very Informative and Listened To All My Needs

Great service

Took over 3 hrs for a scheduled oil change , then when i got into my truck with only 13,000 miles on it , the check engine light was on , the mechanics did not know what was wrong , been a week and still no info on my truck

a+

Always a 5 star experience with Adam, Marv, and Brayden. They always make you feel like you're their number one customer. I have high respect for them and the techs involved.

New tires and oil service done well

It was EXCELLENT! Marvin was outstanding. You have a winner with Marv.

As usual I had great service. They did the best job on detailing the interior I ever had. All in all great job!

Bill Lane is top notch! He’s a great guy that cares well after a sale has taken place. Adam was my technician and he’s always really good to me as well.

I took the car in for an oil change and tire pressure monitor warning light.When I asked if the monitor would be covered under the extended warranty,I was told the warranty was cancelled and would have to talk with Michael Schmida,the finance manager. I did so and he confirmed the warranty was paid and said this was an internal office problem that he would check into and call me.Never did. I received a call from the parts dept.that the monitors were in and when I explained the situation to her about the warranty she said she would check with Michael and he or her would contact me. As of today,3/21/26 I have not heard back from anyone.This is truly an annoying problem.Please rectify and contact me--216-406-0799 or rkristoff53@yahoo.com

Our service writer, Carlie was fantastic and she went above and beyond to make everything right.

Low pressure sales. The salesman and manager provided a great shopping experience. Would highly recommend this dealership.