Our Reviews

I took the car in for an oil change and tire pressure monitor warning light.When I asked if the monitor would be covered under the extended warranty,I was told the warranty was cancelled and would have to talk with Michael Schmida,the finance manager. I did so and he confirmed the warranty was paid and said this was an internal office problem that he would check into and call me.Never did. I received a call from the parts dept.that the monitors were in and when I explained the situation to her about the warranty she said she would check with Michael and he or her would contact me. As of today,3/21/26 I have not heard back from anyone.This is truly an annoying problem.Please rectify and contact me--216-406-0799 or rkristoff53@yahoo.com

Always polite and respectful and friendly and tells You everything that is necessary for Your car or SUV and Pickup Truck and reasonable price

Awesome job, very happy with the service

I was supposed to get a tire rotation along with my oil change , the tech Matt decided I didn’t need them done and instead of telling me that just assumed I wouldn’t read the paper and notice instead of informing me and asking if I wanted done anyways

Service went well, everyone was courteous and everything that my vehicle needed was explained.

Awesome

Always do a good job when I bring my vehicle in

Friendly, listened to my needs and wants, and quick.

Always outstanding service at Preston. Adam, Amber, Halle, and Krista are all the best!.. Bruce Krok….loyal Preston and Chevy customer!

Always get great service for Adam

Very kind, patient, listening to my concerns which helped relieving my anxiety, a real help for sure.

Great product. Service was scheduled and completed quickly!

Good experience, with one exception I misunderstood that they would have my car from Friday at 11:30 until around 4 PM monday.

Bobby Powell and Mike were so very professional and helpful in so many ways!! This was a wonderful experience and I absolutely LOVE my new car!! Thank you all so very much!

They Help Me With everything and very polite

Preston has again been wonderful. After several attempts Adam was able to find our problem and fix it. Thank you Adam. He also worked extremely hard to get us a loaner as our car was at Preston for some time. In fact, the loaner was brought to us. Fantastic company to work with. We have been Preston customers for 10 years and give your name whenever someone is looking for a car .

They removed the scratches and now it looks like a brand new car , I’m happy again . Thanks Josh

All seemed to go very well thanks to Marv's informative and efficient service. Marv and Adam have been servicing our cars for the past 30 plus or minus years and have been keeping my very special 2010 HHR in top condition for a lady of 87. Too bad they discontinued this make of car since it has been perfect for me!

Fast and Very helpful.

Good service

I was taken care of right away and the service team was very nice

Marv and Adam are awesome!

Good as usual. Everyone very polite.

Was polite, kept me up to date on what needed to be done, was very efficient

On June 4th I had an appointment for my 2022 Equinox for a first free SVC from dealership - lease buyout oil change and for a rear water leak near the driver's side hatch that drips out the vent near the fuse box. The invoice states the tech performed a multi-point inspection and "verified no more water intrusion". I was charged $206.76 for the tech to unclog the sunroof drain holes. After the June 5th rain, on June 6th I noticed there was water dripping in the same area puddling on the rear mat again. When I called the Service Dept on the 6th, I asked if the second appointment was going to be covered by Preston since it was not fixed properly the first time at $165 per hour. The nice gal who answered the phone placed me on hold to ask her manager. Needless to say, the answer was they didn't know if I would be charged additional money until they performed another inspection. I would like to think Preston Dealership would apply the first $206.76 to the second inconvenient appointment on June 12th since the issue was so called "verified" and obviously not fixed. I told Mr. Powell when I bought out the lease in February 2025, I would be a loyal customer to Preston for vehicle service. This was because of the great sales service I received from Mr. Powell during my GMC trade-in and my initial purchase of the Equinox RS. On a different note, I also appreciated Mr. Powell's assistance during my recent lease buyout. Since my lease buyout, I moved from Aurora to Cuyahoga Falls and now it's an hour drive for me one way, but I kept my word and made my service appointment at Preston. Fact is, I could have easily driven two miles to Ron Marhofer, but I didn't. I unfortunately, I have another appointment on June 12th at 10:15 a.m. to see if the rear water leak can be resolved. Please contact me if you have any questions. Thank you.

perfect

Adam Brown was great keep me informed what was going on with the truck he all so put me in a truck for i could drive until my truck was done Adam is number (1) in my book thank you

second purchase with Preston. Very pleased with everyone who helped us.

The best service experience I've ever had. The Chevy service team at Preston went above and beyond to ensure my vehicle was serviced and completed on time. Thanks Preston Chevrolet.

The service department was fantastic as always.

Very good!

Great

J.J. Moore and associates always go above and beyond to help make a smooth deal. This is the fifth vehicle we got thru J.J., he must be doing something right.

Very friendly employees. Took my car in right away.

Prompt professional service as usual. This is the only place I will take my Corvette for service.

Everyone was very kind and respectful

Scott was awesome

I brought my Malibu in for recall work. I experienced reduced engine power and presented a letter from GM to the Preston regarding the issue. Unfortunately, I was unable to take the car in myself due to scheduling issues. The car was dropped off Thursday for a Friday morning appointment with paperwork and statements for recent work that had been done. I was called Friday afternoon about 1 pm. The service manager informed the car should be ready by 3 or 4 pm that day. I said that was good as long as the car was ready by Saturday morning. I also informed service to contact my dad as I would unavailable. Just after 2 pm I received a call from my father saying that the service manager informed him a part needed ordered and wouldn't be in until Tuesday . Service said they try to have the part expedited. My father for whatever reason picked the car up Friday evening. Saturday at 3 pm I received a call from Preston letting me know that the part had arrived and I could bring the car back at my convenience. My dad returned the car Sunday night. The part was installed first thing Monday morning. I was not called when the work was completed. I reached out late Monday morning. My parents picked up the car. My father was told by service that my paperwork (paperwork I brought in) was in the car. It is not in the car. I would very much like that paperwork back. I'm not sure why my dad handed it over in the first place.

As always friendly service, overall pleasant experience

I am handicapped so I really appreciated the extra help i received in picking up my car, especially in putting the convertible top down.

As I was driving my work truck I noticed a caliper was not releasing fully after applying the brakes which was causing the truck to slowly pull to one side. I called the service department and spoke to Adam Brown and he had me drop the vehicle off so it could be serviced. This was early Friday morning and he had the truck repaired and returned to me Saturday morning. This was totally unexpected because I figured I wouldn't get the truck back until Monday evening. Adam Brown and the Preston Chevy service department has been amazing to do business with for over four(4) years now. I can't express how satisfied I am since I changed dealerships!!

Great experience at Preston Chevrolet in Burton. Very professional service staff.

Holly Vansil, went above and beyond, we could not be happier with how she handled everything!! Definitely would recommend her and Preston dealership. thank you Holly

Dakota went above beyond the call of duty with my new Colorado.

Wasn't sure what to expect when I called the Autobody shop regarding some eroded paint on my hood. Frank was quick to help me, no issues. He was confident, efficient and friendly. Work was done timely and my car looked new when I picked it up. The team cleaned it up nicely. Very happy!

Great communication- Great environment!

Holly is amazing and handled everything perfectly. Everyone I met was very nice and I am obsessed with my new car

Always a pleasant experience

The Sales person Micheal was very helpful and found me the exact truck I wanted, yay!!

All employees were courteous and answered all questions. Service at Preston has always been great. Thank you.

Excellent service

This is our 6th vehicle from JJ Moore, he always makes out experience pleasant!! Shout out to Mike in finance for making signing the documents a breeze in a time crunch!

First oil change service done on vehicle. The pickup and delivery service makes it, so I won't go anywhere else. I appreciate this service. without it I would be using a day of vacation or a weekend day sitting at the dealership. Thank you again for offering this!

Good people good job

Already explained the

Brayden was great with communication and very honest with the work being completed as well as the pricing for everything. Very easy service appointment!

Our sales man was awesome!!!

I have used Preston before I purchased a car from them. The service is absolutely excellent the staff is very polite and I give them a 10 thank you for your service.

Everything was done professionally, fast and correct. Everything there are always so friendly and helpful.

I scheduled an appointment for my car Friday the 13th at 8:15. My dad dropped it off the Thursday afternoon before. I had sent some paperwork with him describing the issue and other paperwork of recent work that had been done. There was some miscommunication back and forth. Mostly because I left my dad to take care of my car. The work got done later than I was expecting. However, from my end Braydon the service advisor was polite, professional, and did everything I asked of him. My paperwork was not returned to me with the car, but after clarifying the situation with Braydon he was able to find and return the paperwork. Thank you Braydon. I apologize for creating a complex situation.

Top notch professional service, like no other!

Did everything to find the problem and fix it

I am always confident that the service dept. at Creston Chev will take good care of my car and will find any issues that I may not know about. I am a car nut and won’t take my 2024 Traverse RS just anywhere.

Found and fixed the rattle underneath. Was in and out fast.

Truly wonderful experience. Anshu, Walt and the entire team really seemed to care about doing the best they could for us. We were truly impressed with our experience and will drive over an hour to come back to Preston when it’s time to buy our next vehicle.

Fantastic service at this location. From welcoming me in through the entire process was seamless. Not only was my purchasing and trade experience easy, your follow ups and making sure my purchase was everything I wanted it to be. Your team is fantastic and I can’t thank you enough.

Got the job done

Excellent service

This is my 3rd purchase from Preston ... that should say it all !!!

very happy and pleased

Engine light came on on my 2025 trax. Was able to get next day appointment and have it checked. Part is on order.

Got everything done just it was lengthy

Scheduled online for routine oil change. The process was easy with adequate appointment options. My vehicle was taken in a timely fashion. The staff was pleasant and competent.

amazing service!!

Thank you for fixing my 2022 Equinox sunroof leak, providing a rental car and detailing my car after it was completed. Much appreciated.

Service was ok didn't wash my truck even though I asked

Adam was great. Got my truck in and out of the shop fast and fixed my check engine light

I went in to the dealership with a flat tire. Marv in service took my car back and one of the mechanics plugged the hole and I was back on the road within the hour.

Great service and I was able to use my GM points!

Was there for very early morning service. Seemed it took longer than anticipated.

Tom Z is a fantastic salesman! He took the time to answer our questions and gave us all information in a no pressure way!! He also kept our 8 year old daughter entertained through the process by turning his computer screen around and letting her watch cartoons and giving her a stuffed animal! An all around great guy and a great salesman! Mike in finance was also great to work with!

Preston is always very professional and friendly. I am always very satisfied.

Adam , the service manager was great to work with. I brought my 2021 Corvette in because of a check engine light. It turns out that the transmission needed serviced and the steering gearbox went out. Kind of crazy, given the care is 4 years old and only has 9049 miles on it. At any rate, Adam and the service tech (Brandon????) diagnosed my issue and kept me informed throughout the entire process. Adam gave me his personal cell to call him if I had questions. The car sat almost two month at the dealership waiting on back ordered parts. I just got the car back last night. Cheers to Adam & Brandon for a job well done!

Preston dealership is a very trustworthy place to have any type of work done. Their employees are super nice and honest and can be trusted.

Everyone was super nice and a very nice waiting room with snacks, coffee and tea.

As usual, everything and everyone always make it a pleasure to come back for service

Bill Hale was my sales man. He made the lease process easy and fast. Everything was explained so that I could understand it.

Got in and out in 90 mins which is excellent! Oil change and brake inspection

Quick and efficient oil change and Brandon even found a ten dollar coupon for me!

Did not rotate tires again and I did see a screw on the ground that came from my cabin. Air filter that I told you guys, it didn't need to be changed because I did it myself, and they cut a hole, then yeah, my glove box, to get to the screw that was eventually on the ground

Very efficent and professional service that I would recomend to anyone.

Always friendly and respectful.

Preston always does a great job and I appreciate the honesty of the mechanics. They work hard to give you the best deal they can, without cheating the customer and that is always top notch on my list!!

My salesman scott he had a bad attitude to my insurance company because it took to long he said my wife really wanted the car or I would have walked out of your dealership

The people were efficient and pleasant. My car was fixed in a reasonable amount of time and the price was lower than ours first quoted I am happy with my service.

Good experience.

Fantastic!

Good job

Kept me informed even sent me videos of the damage

Everything was excellent....a special thank you to Scott for making the car buying experience a positive one. He was professional, knowledgeable and helpful. If your shopping for a vehicle at Preston - ask for Scott, you won't regret it. Another thank you to Mike - he made the financing process painless. His upbeat and professional attitude was greatly appreciated. Again thank to everyone at Preston for a job well done!

Everything went as planned. Enjoyed the coffee.

We did not feel the salesman was really interested in making the sale. The sales manager did a out standing job. Thanks again Howard and Cynde B.

Everything went nice and smooth. The waiting area nice and comfortable had nice conversation with other owners that we're waiting as well, nice job!

Brian Lightner went overboard with handling the deal .... happy with the service

Marv keep me informed during the service visit

Great customer service and service done and completed at a reasonable time

Always professional and friendly.

Very good!

Again, and again, I am incredibly amazed by the amazing care and consideration and professionalism given to me by Adam Brown and his team! I know that anything that I need help with they will be there for me!

I always have a great experience from being greeted and doing the walk around the advisor while they give a thorough explanation of what they are looking at and what to expect. They always have cold water,snacks and internet while I'm waiting. When my vehicle is done my advisor tells me any future recommendations so I can be prepared but what I liked the most was my video that the tech sent of him doing my vehicle inspection. What is a big plus not only my purchase here but I received 4 free oil changes and tire rotations.

I had an oil change and tire rotation. The service department was very nice.

I had an oil changed it went well. I just love Preston of Burton Ohio they are the best dealership I have ever gone to.They never cease to amaze me. I wouldn't go anywhere else.

I was super happy with my purchasing experience at Preston’s Chevrolet. They were able to find me the exact truck I wanted. I felt relaxed and not pressured in the whole process. They also were able to meet my requirements for the sale to happen. Would highly recommend all of the 3 Preston’s dealerships. Have previously bought from their Kia dealership with the same satisfaction.

Most pleasant car buying experience I’ve had. Holly is the best!

perfect service

The people at Preston are so friendly and helpful. Everyone asked if we needed anything and offered us several times if we wanted something to drink while we waited. I have not been to a dealership that cared about my concerns and what I wanted on my vehicle. They listen and go above and beyond to get answers to my questions, information and look into my wants. They are quick to respond to calls and texts. The financing process was informative and processed quickly.

Excellent Service Team. Need service while on the road. Fair price quick service

Everyone is always friendly and it's a great atmosphere

It was fast and efficient. Everyone was very kind.

Always an amazing experience! I wouldn’t take my car anywhere else!

Excellent service

Walt and Shannon were awesome getting my son into a affordable lease. Highly recommend these guys to put you in a vehicle.

got there 15 min early and the service person came right out to greet me and called me by name. asked me some questions and I said there were two more items to look at 1 the freeze on the backup camera , and 2 th service AWD system came on and please look at that. he said he would and told me about 1:15 min actually took 2 hrs but that was ok. Jackie walked through and talked to every one and I like that personal touch.

very good

Bob and Shannon were great and the finance guy as well!! Great job everyone and thank you.

Always a quality experience

Did everything I asked and More

Such a nice service I definitely tell everyone about your dealership, I know where im going to buy my next car as well as everyone in my family.

Bill Lane did a great job getting the vehicle we wanted. Great personality! Mike did a great job also and was very nice to work with. Great experience overall! Thank you!

Always promt and efficient.

The employee there were very kind and accommodating through the entire service.

We let the professionals find us the car we wanted! And Mike and the staff at Preston Chevrolet did the job! We now have the car we wanted!

Very busy , if I wanted to look for a vehicle I couldn’t even find a place to park.

Excellent

very nice and professional helpful

People were friendly, able to answer my questions and I enjoyed talking with them.

Great!!

Brian Lightner, Shaun Savage, Michael Schmida and Shannon were amazing! They helped me with a tough situation and made things work so I could get the opportunity I needed! Fantastic people! Truly the “Nicest People serving the Nicest guests”

Amazing service and Amazing Staff I'm very pleased with everything

The car looks beautiful and I am please with the work.

The girl that waited on me was very pleasant and very efficient

Kali (spe)ing?) Was great. Had my usual oil change tire rotation Etc I thought that was my last free . She said "oh no you have another year." Who knew? She was very helpful.

Good service. Excellent manors, always upfront

MARV is the best. My vehicle was really having an issue and he made sure it was fixed quickly so I could do my job. He was pleasant and knew the issue from just a quick evaluation. THANK DOCTOR MARV you saved my vehicles life!!!

Good experence

From, Scott Golnick salesman, to the sales manager to the finance manager all involved were very professional. Scott showed us 3 cars in our price range and took the time to explain in detail each car. Would recommend Scott and Preston Superstore.

ALWAYS GREAT SERVICE

We have leased and bought several vehicles from Preston and have had a great experience every time. Bob, Shannon, and Dylan are absolute professionals - always helpful and upfront, and never pushy. I cannot recommend Preston highly enough!

Love buying there from the owner to sales to finance they all do a great job

Holly was totally amazing to work with. She was very knowledgeable, fast and efficient. Made my experience very pleasurable.

They were prompt and polite and ready to help.

Friendly and prompt service

Ray and his team are always great to work with.

excellent very friendly as always

In and out

Tom Z was above and beond

Very glad that Braydon took care of me checking in and kept me up to date throughout the repairs. Adam also explained in detail about what needed to be serviced. Thank you both!

All was great in location. Just did not like using the AI service to make a maintenance reservation. Keep the personal touch.

completely satified

On time, excellent service, professional atmosphere.

The oil change and tire rotation went well. I have been there twice since purchasing my vehicle from you in April of this year. Each time I have requested the squeak be looked at in the drivers rear brakes. Each time I’m sent a video telling me how good of shape my brakes are in. My brakes still squeak. Certified pre owned truck and it squeaks periodically when I stop.

Service was fine. Had to keep my truck for an extra couple of days to find and fix a mix up with my extended warranty, which was bought through Preston. Staff was very nice and helpful and able to resolve the issue.

Its so relaxing to my truck there for service, everybody so nice they tell you exactly how long it will takes,and they do it right.

Service was very quick for Saturday service was in and out within an hour very helpful thank you

They were all super nice, got me in a Chevy trax, the payment where I wanted it, it was easy, smooth, and I will recommend your place to family and friend's. I thank your staff for a good experience.

Did a good job and staff was friendly

As always, the service was great. They did the work quickly and let me know the results. I am moving to FL and I hope the next dealership can continue the excellent job. Thanx

Dave Mills always goes above and beyond. He is prompt, efficient and he alwasy ensures that I am completely satisfied. I thoroughly enjoy working with him. Thank you!

Great!

All went fine. It was my first complimentary oil change and set of wiper blades.

Brian Lightner is world class! He is absolutely the best, he is honest and upfront he has twice helped me get exactly what I wanted and needed. Shaun Savage and Michael Schmida are amazing the entire Preston family rocks!

The Salesman Mike Piotrowski found the Traverse we wanted and completed our sale seamlessly.

Excellent service. Went over everything thoroughly.

Very friendly and professional people JJ moore is the best always gets me what i want

Great Service Adam and Marv are amazing and efficient. They handled my service request Perfectly. I support Preston Chevy because they are a local company and support local people and businesses. Giving back to the community is important

We had a fantastic experience at Preston Chevrolet. From the moment I walked in, the staff was friendly, professional, and attentive. Tom Z made the whole process smooth and stress-free—no pressure, just honest answers and great customer service. The vehicle was exactly as described, and they went above and beyond to make sure I was comfortable with every detail before driving off the lot. I highly recommend Preston Chevrolet to anyone looking for a new.

took my 2 cars in for oil change and tire rotation - both attendants were so helpful and friendly. wanted to go for lunch at local restaurant - took us up and picked us up - washed our cars - what more could you ask for.

From start to finish the staff at Preston made our experience five star! Walter was a knowledgeable, patient salesman

Easy pick-up and delivery. Video of car being serviced was helpful.

Friendly and efficient

Working with Bill Lane in locating and getting my new Colorado was great. He found the exact color I wanted and helped me picked out the accessories (and the whole package looks amazing)! Adam Brown in the service department had the accessories installed with great professionalism, he is a great asset to the team. Dylan Rothfuss was my finance manager that helped me maneuver through all the paperwork. He was very professional and took the time to explain all the paperwork I was signing. Bill then showed me the things I needed to know about my beautiful truck before I left. The staff at Preston Chevrolet is amazing!

They completed everything in a timely fashion and very professional

Everything went as expected

work completed in a timely manner

As always the service is second to none

When I picked up the van it was in a garage bay that was blocked by a school bus that was in que for its route. We were not able to explore the Sirius or On Star features in the garage. The explanation of the systems was a little short and I have spent time pouring through the manual learning the vehicle. The whole process seemed a little rushed, but acceptable.

They are always great in service but hour and a half for oil change is a little too long

It was very good.

I took my vehicle in for warranty services & it took several master techs, several test drives, three visits over three months, to finally fix a broken motor mount. A MAJOR SAFETY ISSUE! I drove 7k miles in four months since I've owned the vehicle. I know my vehicle. My family's safety was beyond compromised! Adam Brown nor Bill Preston had Zero regards to my other saftey concerns & damages due to broken motor mount for months. Adam Brown in the service department is very insulting & unprofessional to say the least. I would NEVER recommend Preston service department to anyone!

I really love this company, they know how to take care of their customers

We appreciate the dealership fixing the wheel sensor finally. Marvin in service had contacted me regarding fixing the rust on the bed which was like that since we bought it and they would do nothing but oil spray underneath. He told me to find a time we could drop it off for a week or two to fix the sensor and the rust on the bed. And again big disappointment. Surprise surprise they fixed the wheel sensor but did not do anything with the bed he said he will try, which is not what Marvin told me! Again nothing but run around! Never would I purchase a vehicle from the dealership again and I will tell everybody about it with the poor service and selling something that was already rusted. Which obviously they did not inspect very well and now of course, we have to wait to see if it’s taken care of. WhichI highly doubt they will. I would definitely let everybody I know never to buy a vehicle from them or lease. So here I am again waiting to find out from Marvin, if this is gonna be taken care of!!

I love working with Bob Powell. I have purchased a lot of vehicles from him and he always makes it a smooth easy process. I really appreciate all the extra effort Bob put in to make this deal happen. Thanks Bob.

Marv is fantastic!

EXCELLENT SERVICE MARV WAS GREAT

You are great to work with, no pressure sales tactics and make us feel at ease.

Great service, work completed quickly as quoted good price and a nice clean car a plus.

Very satisfied with sales , financial and prodict

Very friendly, and communicated clearly the process. Nice waiting area as well.

Marv is great and always takes care of what's needed.

I’m a Born Again Christian and so integrity means a lot to me. It is very hard to find it in auto dealerships. But I can honestly say that I found it here at Preston. They are truly all about customer satisfaction 🙂

Good Job

Everything on my service order was completed timely, and professionally. I've been a customer of Preston Chevrolet for over 25 years, and the service has maintained its' high standards.

Everything went as it should

I will never come back. Picked it up again and still electrical issues on a brand new lease.

The service department is outstanding, and both Marv and Adam are excellent. However, the automated scheduling process for service is frustrating and seems inefficient. After answering a dozen questions, I receive a call back because the computer recorded the information incorrectly. Is this really an efficient system?

Adam was great except that after replacing my brake pads my truck still squeaks. Very unhappy with this truck

Everything as well as one can expect for a reliable service oil change and tire rotation.. unfortunately the only hiccup was that I had a tire sensor not get fully updated to truck... I called right back on my way home and was told to bring it right back and they addressed it right away . Everyone i talk to was very respectful and courteous.

completely satisfied with the service

I liked the video about my car Friendly knowledgable staff Thank you

The sales man David did a great job. I did not need a new truck but just was looking to up grade. The finance guy was also great he took his time and no pressure. The only thing I don’t understand was when the service department was asked to put the steps from my old truck on the new one he was going to make me come back. They did complete the switch but as a customer buying a new vehicle it made me feel a little uncomfortable about deciding to purchase from your dealership. I will be honest if they didn’t take care of it then I was not going to complete the purchase.

Quick service and very attentive to my needs.

Always professional and friendly.

All good had coffee and a snack. Service did a great job on my truck

Oil life was not reset. Window sticker for next service was not changed

It takes me an hour of travel to your dealership. I had a 2 1/2 hour wait for an oil change. I did not expect to spend a four and a half hours of my day for an oil change. Very dissapointed

Have always been pleased with the attentiveness of the Preston staff. No nonsense and ready to help. The only dealership I will go to from here on.

Work was completed for the time stated...Was very pleased

Very friendly fast service

Agin, quick and easy!

Bill and his team at Preston Chevy were excellent to work with. They made the process of purchasing our new car very enjoyable and unpressured.

The Preston team did a great job with my car. They kept me up to date on everything about my car.

Get you in and out. Fast service

Everyone was very helpful and pleasant to work with. Making a major purchase like a new vehicle can be very stressful on a buyer, but Preston Superstore helped make it a pleasant experience.

The repair time required for a warranty claim was excellent. The service department was on schedule as we had to pay for a rental car during the time the car was in the service department. We were treated with professionalism and provided superior custome service.

Was pleased with prompt service and update information on safety check. Wonderful and courteous employee.

The dealership is Phenomenal. From the sales staff to service. OUTSTANDING

I love the dealer shop. The service is 5 stars for me.

The staff at Preston was super helpful and efficient as always!

Brandon and team where great! Scott Golnick nailed it

they always always go above and beyond every time I visit

They were very thorough and kept me informed off their progress on my vehicle. They even gave me a ride home.

Braydon in service is an exceptionally nice young man keeping me in the loop as to what was going on with my car. And Tom Z always helpful providing me a car for the day to use while they worked on my car. I was extremely happy with the service I received that day!!

Professional

Class organization and fair pricing. I definitely recommend their dealership.

The 3 guys that worked on my vehicle and their customer service was phenomenal- wish I got their names.

Josh in collision always communicates and ensure that I am happy with any work done.

The employees are always very friendly and helpful! They take great care of my car each time

Everything went well. I also want to mention my Service Advisor, Matthew Vansil was very kind and helpful in answering my many questions.

Extremely helpful through the entire process - including updates

I had a wonderful experience at Preston! This is the first time getting my car serviced since purchasing it here, and it was a great experience!

Had a great experience at Preston Chevy. I am very happy with my new vehicle and Scott Golnick was great at making my purchase and experience very positive and easy. Thanks to all the staff at Preston!

This was the Third time that my car was Not washed After they had checked a box stating that this service was completed. Makes me question if they did any of the services checked.....

Communication was poor at best. The vehicle was towed to the dealership on Nov 24 arriving around 11:00 AM. I called around 3:30 PM or so to verify receipt and get a status update. No return call. Reached out again on the morning of the 25th again asking for a status update. No return call. Called again on the 26th. Finally received a call around 1:00 PM telling me that they were trying to source a part. They would call of leave me a voicemail with that info. Never got a call, text or voicemail. Called again Friday morning. They had the part and would get to it ASAP. When I asked for an ETA the service advisor say probably Monday or Tuesday. Followed up Monday afternoon. I was told that it would be Tuesday. I called around 2:00 PM Tuesday and was told that the tech was sick and that it should be done Wednesday. Finally got the car at 3:00 PM Wednesday Dec3. The call center staff was very helpful. I think I spoke to Lauren, Brittney, Payton and Page. All were verry pleasant and tried to be helpful.

Everyone is always friendly and helpful at Preston!

Bill Lane and Bill Preston are always great to deal with. Fast prompt and very friendly service. Recommend all my friends to go to Preston for vehicles and service.

The fellow was very friendly and nice. He did a very good job making sure my car was taken care of properly.

Everything went well as scheduled.

I was met at the door by Marv and he was nice from the start! He helped me decide what needed done and walked me through the process.

Fast and convenient

Another excellent job. Thank You Adam and Zach fine job on the car, I was impressed on how clean the car was and thank you for cleaning the front mats.

Great people

It was great!

Employees did everything they could to make the situation as painless as possible

Carli is the best service writer!

Preston is the best dealership we have ever experienced. Every single person there greeted us in one way or another. Brian Lightner and our Finance guy did an amazing job to get me in my new beautiful Trax.

good work,

Everything was great

As always, a good experience for service of my Traverse.

Great dealership! Everyone was great from the Sales guys to the Finance folks!

Service was great

Have worked with JJ in the past and once again he outdid himself in delivering what I was interested in. The other members of the team he brought in to complete the process were all very helpful and efficient and a pleasure to work with.

Great job cleaning my vehicle. Nicest detail ever!

Service was exactly as expected. Had a great discussion with Bill Lane during my wait. I highly recommend Preston to anyone I know.

The service departmenr got me right in when I called. When I arrived they got me all set up immeadiately. The tech was very knowledgable and explained my issue so i could understand it.

Service advisor explained everything that was wrong with my vehicle and the mechanic also showed me what caused my problem. Very friendly and helpful

employees are very knowledgeable and very friendly. Braydon is a very nice man and I loved the video of the service tech checking out my truck.

Brian Lightner and Shaun Savage always make the car buying experience easy grateful for their hard work and dedication to getting the deal done for their guest! Thank you!

Always a great experience

Adam got everything done that needed to be done.

Everything went very well

Took care of my Issues right away. Everyone is great, but I always deal with Adam or Marv. They are so professional

Fun and very easy very good people

I cant thank you guys enough for fast service replacing my pads and rotors. Shout out to the big guy in service who took care of me.

See previously submitted review.

Great experience!

Carly was great - walked me thru everything. Car was ready as promised on time,

There are not enough stars or good things I can say about the Chevrolet sales, service, and ownership. I highly recommend them for all of your Chevrolet needs. They are second to none. Special shout out for Marv and Adam in service. Amber Gray went abo e and beyond to sign me up for the Chevy rewards program.

Great salesman.

Josh in the Collision Department is Amazing. Beyond Helpful helping Us thru this experience He Kept Us Up to Date on How things were progressing. This was a Very Scary Incident for Me and Josh made it Very Easy to Go Thru. The Repairs are amazing! Hard to Believe it's the Same Car we Brought You. Thank Your Entire Team!! And a Special Shout Out to Josh for his Ability to Turn a Horrible Experience with the Incident to a Very Positive Experience!!!

Everybody was very nice and considerate. They did a wonderful job. I’m fixing a car and taking care of the problem. Thank you very much.

Courteous

Very efficient

Prompt and courteous thru the entire process Notified me what needed attention, Because I’m turning in my leased car soon, no additional work was done Great job

The chevy service is always perfessional and informative and not pushy.

Dave Juker is outstanding and always treats us awesome! We go to him when we want to buy a car he listens to us. We are VERY PLEASED with our experience and purchase! Thank you Preston.

Pleasant informed

Fast and efficient

Always the best- super friendly & helpful

WE HAD A GOOD EXPERIENCE AND EVERYONE WAS VERY NICE AND KNOWL

Friendly, courteous and communicative

Courteous efficient service

Work was completed very well. The Rep was very attentive, responsive, and took time to communicate status and issues. Overall staff is friendly and courteous. Price seemed reasonable

No pressure very professional .

Great service great people gets you in and out

When I dropped it off overnight, it was scheduled to start first thing in the morning, so I could pick it up and not be without a vehicle. Not sure if anything was even done. Doesn't seem so. I never got a call, and when I called they said it was done. I had to show them where my truck was and it was covered with 5" of snow, so not likely it even moved. Software update didn't show anything new either. If you don't want to work on the car, then don't have me spend my time driving 2 hrs back and forth to bring it there. I know most places don't like EVs, but just upsetting.

Everyone was friendly and helpful. I will return

Very courteous and found the problem

Great service, very friendly

Got truck back in a timely manner

I had my car towed in and called 5 times to find out how it was going and it took 5 days before someone could tell me what was going on. Once I finally spoke with Adam it was taken care of within 24 hours. Each time I called I spoke with someone different who said that my car hadn’t even been touched. It was a stressful chaotic situation.

Great job

Very detailed. Thank you.

The engine light came on while driving home from an appointment. I pulled into Preston and they took my car right away and checked it over. Had to order a part but I was taken care of with no wait. Every friendly and professional staff.

Very pleased with personnel and work performed.

It was quick and everyone was nice and helpful

Fine

Same day appointment when service department called me to schedule my vehicle maintenance. I like to knowledge your Service Department Advisor Braydon Throop for being so attentive and professional during the check in process of my vehicle. Braydon also made several in-person up date commutation to in the service waiting area that I very much appreciated!!!!

Experience was fine.

I love my Preston family! Adam Brown is incredible and always takes such good care of me. I depend on him and trust him! The worked on on my 2011 GMC is always perfection! Thank you so much to all of you.

Always a great and easy experience

Service was completed in good time and with expert care and professionalism.

Needed aa part replaced on my Trax. Very professional and courteous staff. Done in 1 1/2 hours. I was kept updated while I waited.

I was able to get an immediate appointment and a new battery. In and out in under an hour.

In and out with very little waiting time ……