Everyone was very nice and a very nice waiting room. The guy that met me at my truck was very nice and gave me info after they found the problem. Apparently there was a wiring problem with my 4 wheel drive, that was fine, but I felt after 1/2 hour from the time you took my vehicle, come and tell me your not sure why there is a problem or we haven't started to look at it because of being busy, or we're still checking things. Don't wait an hour and a half to come and tell me. I was trying to decide if I was forgotten. I feel after you take my vehicle there should be an update within the first half hour, even if it's to tell me you haven't started looking at it. It's nice to know your not forgotten.
Thank you for your feedback Arthur. You are completely right, we should have kept you up to date on the status of your repair while you patiently waited for your vehicle to be done. We know how important communication is so for that I apologize. The great thing about these surveys is we use them to improve and train our team. Thank you for bringing this to my attention and for your trouble I'll be sending you a complimentary detail in the mail. Thank you for your patience and your business Arthur. -Jackie Preston Franck
We were extremely happy with the service we received from Preston Superstore. Tom Barrett was such a wonderful salesman- we will definitely be back to see him! Bill Preston and JJ Moore were a HUGE help as well. Everyone, including Pat Preston, was so friendly and helpful- we are very happy with our new Equinox and the amazing service we received at Preston!
Dennis E Welling, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (440) 273-7091 so we may assist you in moving forward towards a resolution.
Preston got me into a car, when I had been told no several times. Although I was not happy that they sold me a car with cupped tires, they did replace them. And the first day I drove the car to work, it's check engine light came on. After not even having the car for two weeks, it had a complete failure and stranded me at work. I called up Preston and they sent a tow truck to get me, gave me a loaner and fixed my car. I just hope I didn't sign up for a problem vehicle, but they have fixed every issue so far and been super nice about it. Just maybe check the tires on a car before putting it on the lot. If they treat all their customers this good, I can see why so many ppl keep coming back.
Thank you for your feedback Rachel. We obviously never want something to happen to a guests vehicle right off the bat so we apologize for that. I'm so glad to hear our team is taking great care of you and make sure to make the situation right. Thank you for your patience and your business Rachel. -Jackie Preston Franck
This was the second vehicle, that I have purchased from Preston Chevrolet, in Burton, Oh. Always treated with the best customer service. I would not hesitate to send any friends or Family members to this dealership.
I had problem with speak button on my new lease. It could not be paired with my phone. They suggested me trying a few things but not happy problem wasn't solved that day and I still have not figured out how to pair.
Thank you for your feedback Marie. I apologize for the confusion with pairing your phone. I'm glad to hear JJ followed up with you and the Sprint store was able to get you all paired! Thank you for your patience and business!
-Jackie Preston Franck