The employees were friendly and helpful, I did not have to wait for my appointment, very prompt, the work was done in a timely manner, I received a list of all the services done. There was a comfortable waiting room with free coffee. This is one of the best service departments , especially the people working there, that I have experienced.
It was ok, My appointment was scheduled for 3:15 for routine PM/ Tire rotation. I called the service department at 5:15 and my truck wasn't done. I was told it was just going back then 20 minutes later I got a call that it was done. Hope Mechanic didn't rush around and forget anything. Hope that my oil was actually changed, and hope they actually rotated my tires. I was told that my truck would be done in 1-hour and 2-hours later it wasn't even touched , then 20 minutes later all of a sudden it's done. Just scares me a little. This is the second time this has happened, Last year on my Ford I had same issue and the same dealership. Hopefully this doesn't continue.