Preston is great to deal with--professional at every level--Adam in service took care of my needs this time, and was excellent, again (and no, he is not a relative)--even returned my suv washed!!! love these guys--its worth a little extra drive out to the country
I’ve went there for many years because of the good service, great deal on oil changes. Now the oil change is about the same as I could get done locally instead of driving 40 min away. While I was there I heard the woman at the customer service desk by the coffee in the waiting room, using foul language. Didn’t appear very professional to me. This is the woman we paid our bill to later.
Thank you for your feedback August. I apologize you did not receive the service you have some to expect from us. The great thing about these surveys is they help us improve. I will be bringing your feedback to our team members. As for our prices, we are competitive and so much is included in that oil change price. It includes a rotate, brake inspection, alignment check, multi point inspection and a carwash. If the drive is ever an issue we are happy to provide complimentary pick up and delivery service. We appreciate your business.
-Jackie Preston Franck
Marv and Laurie, the service managers, were very helpful and professional. All work was performed in a timely manner as promised. No surprises. 2018 Suburban, 2017 Silverado and 2013 Silverado: all had some maintenance, i.e, oil changes, flushes, tire rotations, etc, in the past month. Very satisfied. Thanks.
Service department is great!!! Only complaint I have is I was supposed to get a coupon package with my brand new car I never received it from my salesman then when I called the lady that set up the appointment for my service said she would leave it in service again I did not receive it when I arrived at the dealership. I mentioned this to the service person and they said to contact my salesman.
Thank you for bringing that to our attention Robert! I will have our team follow up with you about that and we will get that package to you right away! Thank you for your patience and business Robert! -Jackie Preston Franck
Was in for routine maintenance and air filter change you picked up and dropped off but neglected to make sure the blower motor was functioning properly, seemed that when the tek changed the cabin filter he just dumped it into the blower and in side the lower panel of the truck, then it had to go back the next day to have it repaired. I was out of truck for 2 days and it used up my gas also the driver drove thru the mud and the truck was filthy. I was totally disappointed with the service and your teks