My Appointment was at 7:30am I arrived a few minutes early, there was no problem. the attendant took me right away. He was very courteous, completed the paper work quickly, showed me where the waiting area was and that there was coffee, hot chocolate, etc. and snacks if I wanted. It would take a little over an hour and he would come get me when they are complete. When my truck was done he came over to me with my paper work to sign, then escorted me to the service area and had the attendant bring my car to me. it was clean and the attendant removed the protective floor cover and key tag, I hopped in and away I went.