I had my vehicle in your shop 3 times in 6 months while I had a warranty. They did absolutely nothing each time it was there. Now that my warranty expired 2 months ago I need major motor work done. Not to mention your dealership was twice as much for repairs. Fixing my truck was never the first priority. Bill Preston is a slimy used car salesman. All he wanted was to out price his idea of what the truck was worth to me so I would decide to buy another vehicle. The only person to contact me was the used car manager.
Thanks for allowing us the opportunity to resolve your concerns. When communication breaks down it is frustrating for all of us. Again thank you for allowing us to reimburse you the full amount of the repairs that were initially covered by warranty and we look forward to working together in the future.
-Jackie Preston Franck
This was not the first Chevy dealership I went to looking for a new car, but my salesman was so much more well informed and helpful than the other dealership. I understood everything much better after talking with Keaten than I had before. He was very knowledgeable and friendly. He wasn't pushing at all, which I appreciate. I did have an issue with my new car within 15 miles of the dealership and they have been bending over backwards to resolve the situation. I have full confidence that this dealership will make sure that I am comfortable and happy with the resolution.
Thank you for your feedback Patricia! I am so glad to hear our team took great care of you and helped you find a great vehicle. I'm happy to hear that the issue you had with the vehicle was resolved quickly. We appreciate your business Patricia! -Jackie Preston Franck
Caitlyn was very good at determining which vehicle fit my needs. She provided me with good options and insight as to the pros and cons to each vehicle I was thinking of purchasing. She also persuaded me to purchase a new vehicle as opposed to a used due to the incentives Chevrolet was offering this month. I really appreciated this because I came into Preston with the belief that I was not going to purchase 'new' due to the cost. She proved me wrong. Preston also worked with me on a tough trade-in situation that arose during the process. I appreciate Preston thinking outside the box and offering a solution to my problem.
The battery in my 2015 Silverado died & I had to have AAA come out for start. They offered to replace the battery but suggested I take it to the dealership because it was probably still under warranty. I drove to the dealership and they tested the battery and said it was fine.....they even suggested I leave it there for a while before trying to restart it (a good thing!) When I returned it started right up & I drove home.....the next morning it was dead & I had to recall AAA. This time when I dropped it off they kept it over night and when it didn't respond they changed the battery. I was told the battery was only warranteed for 12 months but when I checked the papers when I got home & checked GMC's service section, it looks like it should be covered by the bumper to bumper warranty (3 years or 36,000 miles) neither of which had been reached. I feel like I paid over $200 for something I shouldn't have. It also would have been nice to receive some warranty info on the new battery when I paid my bill. I really like the personnel in the service department and they were very busy but I still think the warranty issue is not correct.