Bill Lane and Mike Schmida were outstanding again. This is our 4th car we leased through Preston (Bill and Mike). Every time they were willing to work with us and make our payments affordable. They also work hard to explain the process and do not pressure us into anything. Another great experience.
My apt went great! Tom took great care of my car! I wanted estimate for a sm area on psgr door where someone hit my new car with a door or buggy. Was highly disappointed in estimate! For a 3 x 3 (approx area) almost 900 dollars. Did talk with collision mgr for details. He still wanted almost 900. But said if i got est elsewhere he would match.
Thank you for your feedback Mary Jo! When estimating collision work we utilize tools that repair your car to like new quality. Our initial estimates are what insurance companies would require and ensure a warranty of the repairs we complete. It is always our goal to use original equipment parts when making these repairs. From there we do have options that help with the expense. Let us know if we can help or discuss more about the repair. -Jackie Preston Franck
the were great took a bit to find the trouble then they did it right and they came to my house picked up my car gave me a loner when they were done they brought it back I dident even have to go there and the service lady called me to keep me up on what was going on thanks four the good service
Thank you for your feedback Charles. I am so glad our team was able to help by offering our pick up and delivery service and they kept you well informed while we had your vehicle. We appreciate your business Charles!
-Jackie Preston Franck
Preston Chevrolet has always been very accommodating. My company leases my vehicle and I am able to get serviced in Burton (very convenient for me, I live in Newbury) I drive a lot for my job and I guess you could say I am a Frequent Flyer in my Silverado. My last vehicle, a leased 2013 Silverado was serviced at Preston for the entire 191,000 miles. I am so confident that this truck will go another 100,000 miles, I bought out the lease from my company. Adam and everyone in the Service Dept. have been nothing but incredible!
Preston Chevrolet service department is excellent! Everyone has gone above and beyond to make my experience a great one and do what they can to accommodate my needs. Big thanks to Adam and Neal for bending over backwards to help me out! I’ve never had better service than at Preston! I am now a forever customer, thanks so much for your willingness to help and great customer service!!
Went in for oil change my last free one(Bill had me thinking when I bought it I would have 2 years free. Not 2 just ) That is fine. Got my car washed (but not dried, that was weird) I ended up getting my wheels rotated also. You have a nice friendly shop . I also wanted to let you know when is Bill going to get me my bacon. When I bought the car in September he said he would give me a pound. Now he owes me 2 lbs.
The staff was absolutely wonderful . This is the first new car I have had since the 70's so I have never had a scheduled maintenance plan and was not sure of the process, Laurie explained everything that they were going to do to my car step by step. Laurie took me to the lovely waiting area and told me how long it would take. When my car was done Laurie came and got me, reviewed all the diagnostics reports with me and what to expect in the future. Then to top off this great experience, they washed my car. I can't say enough good things about everyone I have delt with at Preston Chevrolet, A++!!!