Thank you for reaching out to us. We regret to hear about the situation you have described. Here at Preston Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (440) 273-7091 to discuss ways we can better serve you in the future.
It was a great experience to deal with Preston for the purchase of a new car. The sales people were very courteous and knew what they were doing. The entire transaction was a pleasure. The care is outstanding!!!!!!!!!
Thank you for your feedback Joanne! I am so glad you are loving the Trax, that is a great vehicle! I love to hear our team took great care of you while you were in. Thanks again for your business!
-Jackie Preston Franck
Woman who checked in my truck was great, knowledgeable, and explained everything that she was doing. Service manager was awesome as well. Took the time to have one of the body guys take a look at my truck and check records. Super pleasant team even that early in the morning!
I was given a more than fair price and prompt service from a friendly staff. I was very happy with the trade dollars I received for my vehicle. My Salesman, Sales Manager and Finance Manager were the best I've ever dealt with ... Thank You Preston
Simple service takes entirely too long. Oil change & tire rotation 1 hr 45 minutes with an appointment. I’ve waited up to close to 3 hours for the same service. Should be ashamed. Thinking about going elsewhere. I have a transmission flush scheduled for May 19 at 8:00. If they’re not backed up it should only take a hour. Not really believing that, I asked for a car & was told there would be one available. Now they call saying I may not get one. After this I’m really thinking about going to another Chevy dealership. Tired of everything being a hassle. That’s for listening. I’m sure you’ve heard it all before!
Thank you for your feedback Craig. I apologize for the long wait at your last appointment. Our oil change is actually a works package. It includes a rotate, brake inspection, alignment check, multi point inspection, and carwash. We anticipate this service taking about an hour and 15 minutes. Due to the extreme popularity at peak times it can take a little longer. As for your next visit we would be happy to set you up with a loaner vehicle. Our Service Manager Neal will be following up with you today and can get that all set up for you. Thank you for your patience and let me know if there is anything else I can help with. -Jackie Preston Franck
My truck was certified when I purchased it. Just over 3 months of owning purchasing it I went for an oil change and asked to have my brakes checked. My rotors are warped and need replaced and I’m told I have to pay out of pocket.
Thank you for bringing this to our attention Nicholas. I am so glad to hear that your service advisor Marv followed up with you and we will cover the cost of the repair. We appreciate your business and thank you for your patience.
-Jackie Preston Franck
We have always taken our car to have service done at Preston. There is extra travel involved, but it is well worth it. The service staff is top-notch and keeps me informed on pending issues to keep my car in excellent running condition. I highly recommend Preston Chevrolet as a dealership to buy a car and to service it after the purchase.